Dublin has been the home of healthcare customer relationship platform Updox since its 2009 founding. The company has grown from a team of just four to five people to a mainstay in Dublin’s tech community and has created a one-stop solution for healthcare collaboration in the process. Current methods of communication between doctor and patient force patients to log in to a portal, through sites that lack mobile-friendly design.
Updox’s new suite of communication solutions expands what is possible in patient engagement and the interactions between patient and provider. Physicians can securely text patients and set up a live video, or patients can download an app where texts, images, and videos can securely be sent back and forth, says Updox CEO Michael Morgan.
“It’s not a one-size-fits-all engagement strategy, it’s dependent upon the physician, and their staff, and the patient, and how those two want to interact,” says Morgan. “Ultimately, what it does, is help them achieve that goal of being educated and informed, and then feel like they’re getting actually a good experience with their healthcare provider.”